About You
You are a go-getter. You are curious to see what working within an energetic, fast-growing, company is really all about. You are passionate about doing the right thing and making sure customers are treated like people, not an order number. You enjoy building and maintaining relationships and enjoy staying organized to effectively manage a large number of interactions.

Job Overview
Pachamama is looking for a highly motivated individual to make a difference alongside our growing marketing team in 2021. Through direct interaction with our end consumers, customer success representatives serve as a crucial part of our customer retention activities. Our reps act as the face of the company and ensure customers are happy with our products, order issues are swiftly identified and resolved, and that we maintain our mission of customer service success.

Responsibilities and Duties
- Deliver our enthusiastic, overly helpful message through reactive and proactive customer service duties
- Place daily phone calls, SMS texts, and emails to customers and consumers
- Meet unique customer contact goal of 50 “touches” daily
- Manage customer contact details diligently through CRM software
- Nurture customer relationships on a daily basis
- Compile data insight reports for presentation to the leadership team
- Work within our Shopify E-commerce platform
- Work with our VP of sales on key B2B account initiatives

Job Type: Full-time